The practice offers a range of appointments dependent upon your needs.
Specific appointments for chronic disease management, sexual health, baby checks, health checks and family planning can be pre-booked.
Contact us with Accurx
You can contact a doctor, nurse or other healthcare professional online using a website called Accurx.
Clinician appointments
The majority of clinician appointments are booked on the day. Booking is available from 8:00am each day until all appointments are booked.
To request an urgent appointment for today (Monday to Friday) during opening times:
- use the Accurx service
Your request for appointment will be triaged by our reception team, who will use your answers to choose the most suitable doctor, nurse or healthcare professional available to help you. You will receive a message to confirm your appointment. A clinician will return your call at which time you will be assessed and if necessary offered a face-to-face appointment.
Practice Nurse and Healthcare assistant (HCA) appointments
Appointments with the practice nurses and healthcare assistants can be booked in advance. To request an appointment:
- phone us on 01582 343220
Be seen by the doctor of your choice
You are registered with the Medici Medical Practice, therefore you can see any doctor or nurse.
You may request to see a doctor or nurse of your choice. However, if this person is unavailable, you will be offered an appointment with another doctor or nurse or you can choose to wait until the doctor or nurse of your choice is available.
Offering routine appointments in extended hours for health concerns
Extended access service is available for all Luton patients to book routine appointments with a GP, practice nurse or healthcare assistant through Medici Medical Practice. This service will operate Monday to Friday evenings from 6:30pm to 9pm, evenings and Saturday mornings from 8:30am to 2:30pm at Gardenia Medical Centre.
Patients unable to get to clinics at the surgery for chronic disease management such as asthma, COPD, diabetes, hypertension and rheumatoid arthritis may attend these clinics to have reviews. Patients can book to see the GP, practice nurse or HCA for all other routine matters.
Contact our reception team in person or on the phone for more information about the extended access service should you wish to be seen by a GP, practice nurse or healthcare assistant, who will have full access to your GP records from the surgery.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- use the GP online system: SystmOnline
- use the cancel an appointment form
- phone us on 01582 343220 during opening times
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if you need an interpreter
- if you have any other access or communication needs